Komerce

Context and Problem

In today's rapidly evolving digital marketplace, small and medium-sized enterprises (SMEs) face numerous challenges in managing their businesses efficiently. Shipping complexities, lack of skilled talent, marketplace management, order fulfillment, and customer engagement can hinder business growth and scalability. These barriers also exist for SMEs in Indonesia, where resources and access to advanced business solutions are often limited. To thrive in the competitive e-commerce landscape, SMEs require an integrated, cost-efficient, and easy-to-use solution to streamline operations and foster growth.

Solution

Komerce offers an end-to-end e-commerce enabler platform tailored to empower SMEs. With a comprehensive suite of tools and services, Komerce simplifies business management across shipping, warehousing, marketplace administration, customer relationship management (CRM), and much more.

The Komerce ecosystem includes various services and products. It includes:

Komtim – A team of skilled professionals offering services in advertising, live streaming, customer service, and marketplace administration.
Komship – Shipping solution offering multiple expedition options and discounts for order deliveries.
Kompack – Warehousing and packaging solutions
Komplace – Platform to manage multiple marketplaces, including orders, chats, inventory, and stores.
Komcards – Mastercard solution for seamless payment processing, including ad spending on Meta and Google platforms.
Komform – Tool for product display, order management, and checkout link generation
Komchat – Platform for efficient customer engagement
Komclass – Training programs designed to enhance the skills of SMEs transitioning to digital operations
Pendamping UMKM - Support programs that provide additional income and resources to SME mentors in Indonesia.

Impact

Komerce has facilitated over 2 million shipments and integrated more than 7,400 online stores across Indonesia. Moreover, the platform has empowered thousands of entrepreneurs to improve their business performance while reducing operational costs. Komerce has over 50000 overs, 7,400 online integrated stores, and over 10 warehourses.